If a chargeback has been filed with a card company or PayPal, Etsy cannot issue a refund for the transaction. Who do I contact for information about my chargeback?Īlthough Etsy provides financial institutions with requested information, Etsy does not make the final decision regarding chargebacks. Learn more about our case policies for buyers.
This is because a buyer can only use one method of dispute resolution against sellers on Etsy. If you open a case on Etsy after a chargeback is filed with your card company or PayPal, it will be closed by our Case Mediation team. This could be for a variety of reasons, including damage.Ĭan I open a case on Etsy if I’ve filed a chargeback? Return - A buyer can request a chargeback if they’re not satisfied with the item(s) purchased and received.Not as Described - In this case, a purchase is made but the buyer receives an item(s) that is either different from what was listed on Etsy or from what the buyer thought they were purchasing.Non-Delivery - This is when a buyer successfully makes a purchase but doesn’t receive the item(s) purchased.This may happen when a credit card number is used without permission. Fraud - This is when the credit card owner reports they did not make or authorize a transaction.Etsy must respond with this requested information within a specified timeframe.īelow are the most common types of chargebacks: Financial institutions include banks, credit card companies, and PayPal, and usually pertain to the original payment method.įollowing the dispute, the card company or PayPal informs Etsy of the chargeback and may also request more information, such as transaction information, proof of delivery, and proof of refund. A chargeback is the dispute of a charge made to a financial institution.
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